Primary responsibility is help both the customer and testing departments to facilitate testing. This includes gathering missing information and assisting customers with questions. In addition, this position supports the Office Supervisor and office staff.
Responsibilities
Review testing packages after receipt to ensure all necessary documentation is included to set up test
Contact customers for credit card numbers and purchase orders
Contact customers to obtain missing information and documents
Contact customers when tests are received and ongoing during testing
Field questions from customers on service issues, test status, and use of Q-Lab website
Explain our procedures and policies to customers as needed to help smooth the process
Record significant information in relevant locations: general client files and laboratory systems.
Work with customers and shipping department to ensure satisfactory shipping method, provide tracking information when requested
Pass all information to another department if a higher level of explanation is necessary
Assist with weekly invoice approvals
Requirements
Must have a high degree of customer service desire, be great with customers especially in a phone call. Must know our procedures so that a quick and accurate explanation to the customer, and fast resolution can be made.
