Mission: The Jr. Customer Service Representative shall be responsible for gauging and filtering the quality of incoming leads. They shall possess a high level of communication and coordination skills to facilitate the seamless flow of data between Lamudi & clients, and should be customer-oriented at all times.
Responsibilities
- Screen and qualify incoming leads
- Outbound calling
- Connect buyers and sellers
- Screen Key Account Leads & communicate leads with clients
- Update lead database
- Constant communication and feedback with clients, sales and account management
Accountabilities:
- Client Lead Volume satisfaction
- Client and Sales communication
- Documentation and Reporting
Key Competencies:
- Open for fresh graduates
- Clear communication skills (English and Filipino)
- Basic knowledge of Microsoft Excel
- Quality Oriented
- Outgoing
- Self-Disciplined
- Customer Oriented
- Technical skills
- Responsible
