Be a part of a rapidly growing, series B funded tech company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.
KlearNow has a flexibility of a small startup with the security of a well-funded organization with strong backers and advisors.
ABOUT
KlearNow is transforming B2B supply chains with its smart Logistics as a Service (LaaS) platform that connects data, people, processes, and organizations. Its AI-powered platform digitizes paper-based transactions—streamlining customs clearance and drayage services. KlearNow empowers importers, exporters, freight forwarders, and supply chain partners by providing new levels of visibility and productivity to reduce costs and create enhanced customer experiences
Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.
We are headquartered in the heart of Silicon Valley, Santa Clara, California with locations in India, Canada, UK. This year we will be expanding to multiple countries.
Summary: We are looking for an energetic self-starter who is passionate about solving problems, exceeding customer satisfaction and helping customers be successful. As a Customer Service Representative (CSR) you will be responsible for addressing and following through on all requests from KlearNow customers. This is a high-profile customer-facing role requiring outstanding communication skills. In addition, the role requires the ability to coordinate with cross-functional teams, aiming to drive customers to value. The ideal candidate is persistent and results oriented, with strong communication and problem-solving skills.
Responsibilities:
· Address all incoming queries from customers and assign to respective teams
· Track, follow-up and respond on reported issues
· Follow-up on document request escalations to ensure timely filing of customs release
· Exceed customer satisfaction and expectations set within KlearNow SLAs
· Create internal and external reports for all customer reported issues
· Be an expert on KlearNow products, features and functions
· Work closely with customer success, engineering and operations teams
Requirements:
· 3-5 years of Customer Service or Customer facing experience
· Excellent communication and problem-solving skills with fluency in English
· Working knowledge of Zendesk or other customer service tools is a plus
· Supply Chain or Customs Clearance industry experience is a plus
· Able to work in shifts, specifically night shifts
· Able to work in a hyper-growth, fast paced start-up
