Salary: $3,651,900
Schedule: 5AM-2PM EST, Monday - Friday
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
- Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Service Representative?
- Must have high school diploma or equivalent
- Must be 18 years of age or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Proficient in using computers and various software applications
