Customer Service Representative (HomeStars)

Instapro Group, an Angi partner, is comprised of Europe & Canada's leading building & home trades marketplaces; Homestars is the Canadian brand, based in Toronto. Instapro Group is looking to hire a Customer Service Representative to join the Instapro.com team.

In this role, you will assist homeowners and tradespeople with issues that cannot be resolved through our online platform. Additionally, you will make proactive outbound calls to help our customers succeed on our platform. You'll be supported daily by a Team Lead, who will provide the guidance and resources needed to excel in your role. 

Your primary focus will be to actively contribute to the launch of our business in a new market. As we continue to grow, we anticipate expanding the team in the near future. Your curiosity, engagement and valuable insights will be crucial in helping us navigate the early stages of this experimentation. The ideal candidate has strong attention to detail, empathy, and problem-solving skills. If you thrive in a fast-paced environment where every day brings new challenges and if you are interested in working for an international company, we’d love to have you on our team as a Customer Service Representative!

What You’ll Do

• Acknowledging and answering customer requests coming from various channels (email, chat, contact form, calls….) 
• Managing back-office activities that may result in outbound calls
• Making outgoing calls in order to promote our product, to ensure customers are successful, collect feedback/ data or for other purposes to support the company strategy
• Maintaining customer records via the CRM system
• Delivering against objectives, policies and deadlines set by your manager
• Providing input to improve the efficiency, speed and quality of processes
• Promote and embody Instapro’s core values and policies.

Who You Are

• 3+ years of business experience
• 3+ years of experience in technology companies
• 2+ years of experience in a Customer Service department with a proven track record of success
• Familiarity with CRM system (Salesforce) and practices
• Comfortable using computers (Google Suite, pack office)
• Excellent communication skills, both written and verbal in English
• Ability to maintaining a positive, empathetic, and professional attitude toward customers at all times
• Ability to understand and to follow process and policies
• A team player with a positive attitude and a desire to learn
• Able to come to our office up to 2 days a week at some point

Why You'll Enjoy Working at the Instapro Group

Canadians spend over $70B annually on their homes – whether it’s major renovations, or small repairs and maintenance work. This journey often starts by finding the right contractor. HomeStars is the leading platform in Canada, helping homeowners with their home renovation needs by allowing them to search our database of companies and hundreds of thousands of reviews. Every month over half a million homeowners visit HomeStars to research and connect with the best rated home professionals near them. Home professionals advertise on HomeStars to tell their story, and grow their business with highly qualified connections.

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.

Perks & Benefits

• Highly competitive salary package that ranges from $50,000 - $58,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• Hybrid work environment
• Work/life balance (this role is Monday through Friday)
• Health Benefit plans and Mental health support
• Ongoing training and development to help you succeed

These Are the Values That Guide Everything We Do

• We put integrity first. We are authentic, transparent and respectful.
• We are all stewards. We are stewards of the company on behalf of all stakeholders.
• We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
• We never stop learning. We are open-minded and curious.
• We win together. We collaborate and earn trust with our colleagues.
• We are inclusive. We are committed to building a diverse and inclusive company.

We are an equal opportunity employer and do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.