At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
Postion Overview
Colibri Group is on the lookout for an outgoing, customer-focused relationship builder who’s ready to make a real impact! As a Customer Service Representative, you’ll be the voice of our company, helping professionals achieve their goals. Your role will be all about creating customers for life, offering support and solutions that keep our customers coming back.
If you’re passionate about customer success, skilled in listening and problem-solving, and excited to be part of a supportive and collaborative team, we’d love to meet you. Join us at Colibri Group and help us continue to empower professionals to succeed!
What you'll do
- Engage with existing clients by making and receiving calls to renew and retain their business, as well as reach out to prospective customers to introduce our offerings.
- Follow prepared sales scripts to guide conversations with potential clients, effectively conveying the benefits of our products. Respond to inquiries, gather information, and follow up after initial contact to build relationships.
- Proactively drive contract renewals by tracking expiration dates and initiating contact with clients to discuss renewal options, with the aim to meet retention and renewal targets.
- Resolve client concerns by investigating and addressing complaints, aiming to retain their business and maintain high satisfaction levels.
- Stay knowledgeable about competitor products and services, allowing for accurate representation of our offerings. Keep up to date on current promotions and offers, and provide clients with discounts or special offers when applicable.
- Manage routine tasks under direct supervision, handling straightforward inquiries while escalating more complex issues to senior team members as needed.
What we are looking for
- A people-person who’s excited to connect and create positive customer experiences.
- Sales experience, ideally in a customer-focused or phone-based role.
- Strong oral and written communication skills with a customer-focused approach.
- Proficient computer skills and experience navigating CRM or call management systems.
- Excellent interpersonal skills and a natural ability to build relationships with clients.
- A self-motivated individual with a proactive approach to customer retention and sales.
- Enthusiasm for learning and growth, with a commitment to delivering an exceptional customer experience.
Schedule
- Set schedule
- Varying shifts between 8:00 am-8:00 pm ET
- Rotational weekend availability required
- Some holiday coverage may be required
Benefits we offer
- 401(k) matching
- Health, Dental & Vision Insurance
- Paid time off
- Paid training
- Employee Assistance Program
- Professional Education Coursework
- Tuition Reimbursement
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
