Customer Service Representative - Full Time Fixed Term Contract

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

We are looking for a friendly, professional team player who is passionate about delivering an exceptional level of customer service. Your effective communication skills will be key to success in this role. We handle nearly 100,000 enquiries from customers every year and are here 365 days per year helping Kiwi’s and visitors from all over the world experience one of New Zealand’s most iconic journeys.

Hours of operation - rotating roster, Monday to Friday, 37.5 hours a week (Including Public Holidays).  Shifts will rotate between 8:00am – 5:00pm and 9:00am – 6:00pm.

Please note - This is a Full-Time Fixed term contract for the summer period ending 1st February 2025.

What you’ll do

• Respond to customer queries through a variety of interaction channels e.g. phone, email or other
• Follow client processes and procedures in line with service requirements
• Take ownership of customer inquiries and provide timely solutions to meet customer and client needs
• Acquire, maintain and expand knowledge relevant to service offerings
• Active participation in all training sessions and team meetings
• Adherence to all company Policies and Procedures

What you’ll bring

• A desire to always provide exceptional customer service, dedicating to meet both customer and client expectations
• Be a great team player
• Positive and professional attitude
• Proficiency with computers and strong typing skills
• Attention to detail
• Strong time management and decision-making skills

Benefits

• Datacom is dedicated to talent development and provides employees the opportunity to undertake industry certifications and numerous career pathways in customer services, support, leadership, and specialized IT roles!
• Subsidized life and health insurance and other retail discounts!
• Flexible working – opportunities to work a hybrid arrangement

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If this sounds like the opportunity you’re after, apply now!