lastminute.com is looking for Customer Service Representative with a strong Customer Service Orientation
Key Responsabilities
- Deal with inbound and outbound phone calls, emails, and live chats from Customers.
- Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution
Essential
- Strong verbal and written communication skills in French
- Fixed weekend shift (rotating shifts)
- At least one year of experience in Customer Support services.
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a can-do attitude.
Desirable
- Previous experience in the travel sector or similar
- GDS knowledge is a plus
- Oriented business results
- Versatility
By joining our company, you will have the chance to:
- Multicultural & Multi-lingual team environment
- Travel discounts through our website Lastminute.com (staff intranet)
- Great incentives package
