Customer Service Representative for Healthcare Billing

AI overview

Join a rapidly expanding team focused on healthcare billing, providing diverse support while fostering a culture of long-term success and continuous learning.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

  • Updating patient records in a system
  • Rebilling medications accordingly
  • Processing rejections or RX real time
  • Adding new patients or record in the system for ever new facility that will start
  • Calling facilities and insurances to get claims override
  • Researching for patient's insurance or eligibility
  • Emailing facilities to communicate medications for Prio-Authorization

Job Description 

  • Provides customer support through different communication channels (Phone, email, chat). 
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
  • Collaborate with colleagues and different departments to resolve complex issues 
  • Maintain accurate records on customer interactions, transaction, feedback, etc. 

Requirements

  • At least 6 months of BPO experience in Healthcare collections, billing, or similar
  • Good working knowledge with healthcare claims, benefits, eligibilities, authorization
  • Knowledge with Medicare and Medicaid is a PLUS
  • Good verbal and written English skills
  • Willing to work in Buendia, Makati
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance with free dependents*
  • Learning opportunities: We encourage you to follow your passions and learn new skills
  • Paid Time Off: Paid time off

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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