Customer Service Representative for Healthcare Account

AI overview

Support US patients by addressing concerns and providing detailed product information while contributing to a culture of growth and employee satisfaction.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

  • Handle customer inquiries and resolve concerns promptly and professionally
  • speak to US patients and assisst them with their concerns
  • Provide accurate and detailed information about our products/services to customers
  • Identify and escalate priority issues to the appropriate departments
  • Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
  • Maintain customer records and update relevant information in the system
  • Meet or exceed individual and team targets

Requirements

  • At least 6 months of BPO experience
  • Proven customer support experience or experience as a Client Service Representative
  • Good verbal and written English skills
  • Strong phone contact handling skills and active listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be willing to work on-site BUENDIA, MAKATI
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance with free dependents*
  • Attendance Bonus: Attendance Bonus
  • Paid Time Off: Paid time off

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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