Customer Service Representative

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a Customer Service Representative based in Shibuya, Tokyo. To facilitate consumer product returns, place orders in SAP for parts and replacement products required to resolve defective product issues while also tracking orders and shipments, also in SAP, and online through all carriers.

Essential Functions:

• Order entry from dealers by phone or email using SAP and Spreadsheet
• Order entry from AMAZON using Vender Central
• Order entry according to the format from each dealer
• Respond and resolve inquiries from customers by phone or email
• Taking repair orders from customers and dealers. Close communication with various related departments will be required.

Qualifications:

• Previous experience in a phone-based role with dealers preferred.
• Strong written and verbal communication skills between teams and with clients.
• SAP experience preferred, but not required.
• Strong sense of team-orientation.
• Strong organizational skills with a focus on attention to detail.
• Experience working with MS Office products - Excel, Word, and Outlook at a minimum.
• Strong under the pressure
• Positive engagement with others
• Ability to escalate and provide a constructive proposal/suggestion

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.