Hours:
Evening shift: 3pm – 12am, Monday – Sunday (on a shift rota)
Location:
Monument (Central London)
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the Role
Our Customer Service Representative role is a phone-based position based out of our Monument office, and will act as the first point of contact between Splend and our amazing customers, with the overarching goal of providing exceptional support, and timely issue resolution.
Responsibilities:
- Deliver an all-around, best in class customer service experience.
- Efficiently resolve customer issues, complaints, and inquiries achieving above average levels of customer satisfaction.
- Effectively de-escalate situations and deliver meaningful solutions.
- Ensure that detailed notes are recorded in our CRM system after each interaction.
- Proactively identify and anticipate customer needs, ensuring regulatory compliance and business governance standards are consistently met.
- Build strong, lasting relationships by consistently engaging with customers and going above and beyond to meet their needs, ensuring they feel valued and supported at every interaction.
- Collaborate cross-functionally to meet and exceed personal and team targets, driving overall success through teamwork and shared goals.
What You’ll Bring
- Demonstrated experience in a fast-paced customer service position.
- Demonstrated natural problem-solving skills and a proactive approach to taking initiative.
- Thrive in a dynamic, developing environment where change is a constant, demonstrating exceptional adaptability and flexibility.
- Possess exceptional written and verbal communication skills, with the ability to clearly articulate ideas and effectively interact with diverse audiences.
- Be tech-savvy and able to quickly learn new systems.
- The ability to maintain a positive attitude when interacting with customers, even in challenging environments.
Our Benefits
- Equity Package: Share financially in the company's success
- Performance based bonus and commission plans
- Flexible leave options, providing more time for rest & recovery
- Health and Wellbeing benefits
- Employee Assisted Program
- Dedicated Learning & Development Platform
Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
