Customer Service Representative

Core Responsibilities

•  As a Customer Service Representative, you will follow and execute the tactical and strategic plans for the respective customers through communication and broad market knowledge.
• Responsible for translating the plant’s purchasing strategy into action plans and ensuring implementation
• You will be responsible for the support in receiving necessary documentation and approvals from customers, maintain accurate account information, and support management of receivables and overdue
• Responsible for ensuring clear and timely communication with customers via email/phone etc. on inquires, orders, product quality, delivery, product availability, pricing, and any other questions that may arise
• Responsible and managing escalating issues including disputes, quality problems, cost issues, or problems respecting time
•  Responsible for processing all product/trade sale orders and communicating with the Supply Chain Management team

WHY SHOULD YOU APPLY

• Immediate Benefits
• Paid Time Off
• Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!

BASIC QUALIFICATIONS:

• High School Diploma and or GED
•  1+  years of customer service  experience 
•  Must be able to  work in an industrial environment
•  Proficiency in Microsoft Office 
•  Excellent written and verbal Communication skills
•  Must be authorized to work in the US without visa or other sponsorship now or in the future
•  No relocation provided for this role

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

Ready to drive with Continental? Take the first step and fill in the online application.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

Ready to drive with Continental? Take the first step and fill in the online application.