In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.
Your Mission:
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Provides telephone customer service regarding the company's services and/or products.
Evaluates and resolves customer complaints professionally and tactfully.
Principal liaison with sales for assigned customers.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Liaising with Credit Control/Finance to resolve all invoice queries.
Proactively communicate supply chain issues and provide alternatives.
Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
High School Diploma or equivalent required. University Degree is welcome or knowledge gained through the experience.
Experience of using an in-house database package and MS office and/or Google Suite is required.
Fluency in Spanish and English is a must; any additional European language is a benefit
Good written, verbal and telephone communication skills.
Good data entry and organizational skills. Detailed oriented and good follow-up skills
Able to effectively manage many priorities and issues.
Customer service experience, preferably within a business to business environment.
Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
Experience of liaising with customers / internal departments located outside Spain would be an advantage.
All your information will be kept confidential according to EEO guidelines.
Toda su información se mantendrá confidencial de acuerdo con las pautas de EEO.
AVERY DENNISON ESTÁ COMPROMETIDO CON LA IGUALDAD DE OPORTUNIDADES EN EL EMPLEO
AVERY DENNISON ESTÁ DONDEQUIERA QUE MIRES:No solo aceptamos el cambio... lo impulsamos. Trabajamos duro, empujamos duro y asumimos riesgos valientes. Nuestra cultura es innovadora y colaborativa, donde las ideas audaces se convierten en acción. Desarrollamos talento sólido a través de oportunidades amplias que solo están restringidas por sus intereses. Estamos comprometidos con la diversidad en el lugar de trabajo, tanto para los empleados como para el negocio. Somos una fuerza para el bien, arraigada en industrias y comunidades de todo el mundo. Nos estamos desafiando a nosotros mismos y a los demás para llegar más alto y pensar en grande para mejorar la calidad de vida de todos. Avery Dennison es un excelente lugar para trabajar para todos. Ofrecemos:
En Avery Dennison hacemos lo que amamos y amamos lo que hacemos.
Esperamos con interés recibir su solicitud.
No aceptamos referencias o currículums no solicitados de ninguna fuente que no sea directamente de los candidatos.
