At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
Position Overview
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
What You'll Do
- Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
- Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
- Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
- Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
- Set Schedule during our operating hours between 12p-9p or 1230p-9p EST
- Some rotational weekend availability required
- Some holiday coverage may be required
What You'll Need to Succeed
- High school diploma or equivalent
- Proficiency in Microsoft Office
- 2 years of Customer Service experience required
- 1 year of call center support experience preferred
- 1 year of technical support experience preferred
Who You Are
- A positive, friendly, and approachable personality
- Must handle obstacles with grace, accuracy, and urgency.
- Ability to remain calm under pressure
- Ability to work independently
What We Offer
- 401(k) matching
- Health, Dental & Vision Insurance
- 20 days of PTO
- 9 paid holidays
- Paid 2-week training
- Maternity leave
- 2 perfect days a year
- 3 floating holidays (prorated from when you start)
- Growth opportunity and career path (Ability to learn additional brands to earn a pay raise)
- Bonus incentives monthly and quarterly
- Employee Assistance Program
- Professional Education Coursework
- Tuition Reimbursement
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
