Customer Service Quality Assurance Assistant - Go.Compare

What you’ll be doing…

Do you have a background in Quality Assurance with collaborative working abilities? We at Future are looking for someone with experience with Quality Assurance to join our team. 

As a Quality Assurance Assistant under the magazine subscriptions brand, you will ensure a top tier and consistent service is provided to our customers while delivering QA objectives for the customer service and operations department. 

You'll be supporting the Quality Assurance Manager in the delivery of business-critical objectives as part of a supportive and dynamic team. You will be required to support managers in improving QA approaches and procedures. Providing input to sampling plans to help address areas of risk, using insight gained from discussing observations with front line teams. You'll be conducting clear, fair and accurate reviews before submitting accurate and concise records.

As a Quality Assurance Assistant you will ensure a satisfactory and consistent service is provided to business partners and customers through quality monitoring work against company processes and procedures all while ensuring the knowledge of the relevant teams within the department is maintained. 

Experience that will put you ahead of the curve…

• Experience working within a quality assurance role or similar experience gained through work experience all while following company deadlines and Service level agreements. 
• Train team members. 
• Work with the operation to understand their needs and lead positive change across the business
• Positively influence internal and external stakeholders to deliver world-class service to customers

• Improve the customer journey through customer feedback

What's in it for you…

The expected range for this role is £24,000 - £25,000

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

… Plus more great perks based on your location

Internal job family level P7

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-Hybrid

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Benefits