We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Day Team. A role where no two days are the same, our Customer Service Team promises great personal and professional development, various wellbeing initiatives and a fun social calendar to match.
Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.
Requirements
What we are looking for:
- A gun who has a love of sport and/or racing and all things related!
- Someone who enjoys teamwork in a dynamic, fun and fast paced environment
- A superstar who has strong customer service experience
With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:
- Undertaking the registration and education of new customers
- Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
- Responding promptly to incoming customer queries via phone calls and emails
- Assisting with and ensuring team procedures are appropriately documented
- Processing customer KYC (Identity Verification) checks across a variety of different methods
- Continually updating knowledge around betting products
- Making outbound calls to establish and develop relationships with current and prospective customers
But there is a catch. To be in the running for this great role, you should have:
- A passion for customer service!
- An understanding of upholding confidentiality of sensitive customer information
- The ability to make clear and well-reasoned decisions
- Availability to work out of hours shifts and weekends
- A high level of attention to detail, with an ability to effectively prioritise tasks
- Strong computer literacy and familiarity of MS Office Applications
- Excellent written and verbal communication skills
- Initiative. You get things done
Benefits
Sound like you’d be a good fit? Well check out what we provide our passionate people:
- Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
- A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
- Up to $2000 per year for you to choose how you spend through our much loved BestYou program.
- An ongoing commitment to Diversity, Equity and Inclusion.
- Supportive wellbeing initiatives including access to our Employee Assistance Program.
- A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,
- A generous bonus scheme – if we win, you win! And we like to win.
Interested?
At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.
We encourage people of all walks of life, abilities, and backgrounds to apply.
We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.
Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.
Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.
We are committed to responding to allcandidates within four weeks of application.
