Customer Service Officer - PERM

Benefits:

• Permanent full-time position starting 12th Aug 2024
• $67,000 salary + 14.5% superannuation contribution 
• Join an award-winning Hobart-based contact centre (3 days onsite, 1 from home) 
• Access to employee wellbeing programme, 5 weeks annual leave, career development opportunities, paid qualification and more!

Are you in search of a career that places customer satisfaction at its core, coupled with stability, abundant employee benefits, and promising career advancement opportunities?

Your search ends here.

We are joining forces with Spirit Super – a distinguished, award-winning Superannuation fund that places members at the heart of its mission. With an unwavering commitment to delivering tailored super solutions, Spirit Super caters to the needs of over 335,000 members spanning across Australia.

Spirit Super pride themselves on a customer-centric approach, with a commitment to achieving first contact resolution (even if that means taking an extra minute or two to give them that extra bit of care!). They believe in going above and beyond to ensure customer satisfaction is at the core of every interaction. 

About the role:

• Permanent full-time position starting 12th Aug 2024
• 37.5 hours each week across Mon-Fri on a roster from 8am-7pm 
• 67k PA + 14.5% super (and heaps more employee benefits!)
• Embark on an exciting 8-week training journey onsite in their vibrant Hobart hub

Picture yourself engaging with members through various channels, including phone calls (both inbound and outbound), email, and Live Chat. You're not just providing assistance; you're empowering our members to make informed decisions by offering education and unwavering support.

From day one, you'll be paired with a knowledgeable mentor, ensuring you're not just learning the ropes but diving headfirst into an enriching experience.

The training program unfolds gradually – transitioning from grasping the fundamentals of the super world, earning your RG146 qualification, phone call sessions, and buddy shadowing. As you progress, brace yourself for an upskilling adventure and explore a world of knowledge via E-learns, seamlessly navigate the intricacies of web chats, emails as you then delve into the more complex dimensions of your role.

If you're passionate about delivering outstanding customer experiences and being part of a team that values excellence, innovation, and genuine care, Spirit Super is the place for you. Elevate your career and be a crucial part of redefining what exceptional customer service truly means in the super industry!

Who are we looking for? 

• Someone with a minimum of 6-12 months recent Customer Service experience (within last two years). Superannuation and/or Financial Services or contact
  centre experience is beneficial but not a must.
• Passion for delivering exceptional customer service even if that means staying on the phone a little longer
• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions
• Team contributor: Willingness to share knowledge and contribute to a positive and supportive team environment.
• Full-time availability and comfortable working on a Monday to Friday roster

What Next?

Apply now and kick start your Spirit Super journey with one of our dedicated Talent team members!