What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work?
Join our team now!
We are looking for a Customer Service Manager to join our Team in Romania. You will be responsible for supporting our business with Sales of services for INNIO Jenbacher gas engines J920. The CSM works closely together with the INNIO fulfilment COEs to meet customer expectations and deliver on our contractual obligations. This position is ideal for individuals, who desire to work closely with distributors and customers. In addition, you will manage regional service technicians, and you will take over the role of Managing Director in newly established Romanian Legal Entity of INNIO Jenbacher.
What INNIO offers you:
- Innovative and international working environment
- Work on industry leading solutions
- Flexible working time model, possibility of remote work
- Permanent contract (subject to probation period)
- Supported learning and practical training sessions relevant to the job and your current experience
- Attractive employee benefits for example ; awards program, meal allowance, variable bonus and company car.
Essential Responsibilities:
- Sales of services for INNIO Jenbacher gas engines J920 and the other engines installed in Romania (service contracts CSA; transactional maintenance, spare part deliveries; performance upgrades; small and large revisions, reman products) in the responsible area
- Negotiation of service contracts with the customer, compliance with margin requirements and consideration of the service contract conditions in accordance with the approval procedure (Delegation of Authority, DoA)
- Optimization of existing customer service contracts with the aim of extending/retaining the contract and selling additional services (upgrades, etc.)
- Responsible for CSA/MSA contract management (J920 and others) in the relevant territory, with a strong sense for planning, execution and profitability
- Creation and adjustment of customer database, budget planning and monitoring with regard to order intake, sales and margin
- Consolidation of all service-relevant market topics/ developments for the responsible area
- Regular reporting and strategy coordination with the regional head of the Service and head of service J920 and other managers in the organization
- Support of the technical coordinator in the implementation of revisions and complex upgrades
- Direct management of the regional service technicians, especially in terms of work quality, efficiency, further education, EHS (Environment, Health, and Safety) and customer satisfaction.
- Responsible for maintaining and increasing customer satisfaction. Measuring customer satisfaction through NPS (Net Promoter Score) surveys.
- Support in developing issue resolutions in close cooperation with the specialist departments
- Participation in cross-regional and cross-department project teams
- Clarification of overdue receivables (past dues) Contact person for invoicing clarifications to the customer
- Settlement of insurance claims
- Responsible for tasks related to the Legal Entity Management
Qualifications/Requirements:
- Degree in mechanical engineering, electrical engineering, mechatronics, business administration or industrial engineering with technical orientation, mechanical/electrical engineer or equivalent
- Min. 3 years of specific professional experience in sales of services and/or in dealing with customers, partners and key accounts with strong sales focus
- Pronounced industry knowledge in the service area of power generation plants - primarily gas engines
- Romanian citizenship
- Fluent in Romanian language
- Fluent in business English
- Good MS OFFICE (Word, Excel) knowledge
- Previous knowledge of SFDC and ORACLE welcomed
- Strong teamwork, organizational strength, high degree of reliability and independence
- Flexibility and high resilience
- Willingness to travel up to 2/3 of the time
- Problem-solving skills and prioritization of work
