Customer Service & Logistics Specialist
Purpose and Scope/General Summary: We are seeking a Customer Service & Logistics Specialist to join our Genu-in team! The ideal candidate will be extremely organized and pro-active in their approach to problem resolution.
This role will be based in our office in Chicago, IL.
Responsibilities:
- This position is responsible for servicing existing customer accounts.
- Act as a link between customers, sales, quality control, logistics and finance.
- Coordinate all order entry; submit orders for processing in SAP.
- Handle invoice and credit adjustments; investigate billing questions.
- Align internal logistics including imports and local deliveries scheduling with customer needs documentation.
- Maintain accurate records, especially for traceability purposes including a weekly order/shipping schedule per customer.
- Maintain good customer relations.
- Communicate order acknowledgement along with shipping updates in a timely manner.
- Investigate and report on customer issues and complaints.
- Exhibit the highest possible level of customer service to all customers.
- Other duties as assigned
Qualifications:
- Prior import/export experience preferred.
- Bilingual English/Portuguese required.
- Strong, effective communication both orally and written.
- Computer skills with Microsoft Office and CRM.
- Experience with technical products in industrial distribution.
- Experience working with Customs brokers and importing FDA-regulated products.
- Highly organized and detail-oriented, with a strong ability to prioritize.
- An energetic personality with a strong sense of urgency.
- Decisive with the ability to be a “fixer” and not a “finger-pointer”.
- Team player with an all-consuming need to win as a team.
- Can perform the functions of the job with or without a reasonable accommodation
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As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary and the most qualified candidate must be willing and able to travel as business needs dictate.
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.
Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity
EOE/Vets/Disability
