- Manage sales order in-take. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry.
- Surveillance of call-offs against contracts, delivery lead-times, pricing, MOV, item proposals and informs account management and customers accordingly.
- Check and monitor order blocks: pricing, credit, allocation, availability blocks, in close collaboration with different functions (Sales/Planning/Finance/PA).
- Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes.
- Handle customer complaints on responsible product lines, maintain CRM system according to global requirements; and review results with responsible sales.
- Keep relevant stakeholders informed about the status and changes in the order and potential risks in delivery; suggests alternatives when required;
- Support sales management in the follow up on outstanding payments, monitoring and escalate credit limits
- Correct maintenance of customer master data.
- Occasionally have customer visits or meetings together with sales manager
- Handle the complete delivery process
- Warehouse management and 3PL vendor management are required.
- Act as a backup in case of absence of colleagues
- special assignment next to the regular activities: assignments could be e.g. Focal Point or Key User: Letter of Credit, Master data or participation in small projects

- College or university graduate, or equivalentexperience in SCM/Logistics related field-Language:

- Good Command of English in spoken listening readingand writing skills

- Minimum 1years experience in related fields: logistics, customer service.

- Experience with Microsoft Office and ERP system, preferable SAP.

- Commercial skills.

- External Focus

- Team Work

- .Communications

- Accountability for Performance