SOMFY Group is hiring a

Customer Service & Logistics Administrator

Full-Time

Activities:

A)  Orders Fulfilment Management

  • Conduct administrative tasks linked with goods movement activities such as entering sales orders into ERP system.  Scheduling dispatch / deliveries to customers on time.
  • Enter and edit order both in Accpac & Salesforce applications, including change order, credit and rebill, in accordance to Somfy policies & processes.
  • Report customers’ backorders and to take immediate actions
  • Prioritize and release stocks to customers on critical orders
  • Approve credit note issuance (< = THBxxxx)
  • Organize urgent deliveries to customers after cut-off time (for exceptional case)

B)  Order Processing & Data Management

  • Ensure data accuracy and integrity in ERP system (data of GIT, SOH, PO, SO inclusive)
  • Update suppliers’ shipment schedules in terms of ETD and ETA
  • Ensure all work processes are compliant to the company’s policy and local regulatory guidelines
  • Follow audit observations and improve operational processes
  • Follow-up and correct pricing or configuration issues
  • Conduct activities linked to invoice management (supplier, carrier, external storage invoices checks/validation) with Finance Dept.

C)  Logistics & Distribution Management

  • Conduct full stock-take preparations (once every 6 months, by items/ by quantity / locations)
  • Investigate discrepancies found from inventory record and to do inventory adjustments
  • Goods return arrangement for products with quality issue (RMA)
  • Perform any ad-hoc projects / duties assigned

Skills and Level of qualifications:

  • Diploma/Degree holder of Business Administration, Logistics related aspects.
  • 5+ years relevant experiences
  • Good communication skills in both spoken & written English
  • A good team player, effective communication and interpersonal skills and able to work with people from diverse culture
  • Responsible, well organized with a strong work ethic and positive attitude
  • Highly self-motivated individual who can work independently and with minimal supervision
  • Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.
  • Strong PC skills especially MS WORD, EXCEL, POWERPOINT and familiar with MS Outlook and Office Applications, Knowledge of ERP (e.g. SAP/Oracle is a plus)

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

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