The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Lead will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
In addition, a Customer Service Lead will lead fellow CSR’s in his/her group. Managing the workflow and delegating tasks. A Customer Service Lead will be responsible for pricing/margin review and approvals along with providing guidance and training to CSRs in the group.
Role & Responsibilities
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Monitor fellow CSRs workflow and re-distributing if necessary
Review and approve pricing/margin on quotes and sales orders.
5plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
Knowledge of industrial/hydraulic hose and gasket industry preferred
