Customer Service Lead, Customer Service Associate, Allocations, Shipping

Customer Service Lead

• Manage, Oversee, and support the Customer Service Associate

• EDI order management

• Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
• Review any discrepancies against contracts/bulks
• Check inventory availability if no contact/bulk exists- check with Sales prior to processing
• Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
• Follow up with accounts/buyers for EDI revisions/corrections

• 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.

• 855 acknowledgements are being sent  with in the accounts timing requirement

• Enter all Production inquires, paper PO’s and non B2B inventory orders

• Check all orders prior to entering- all proper documentation has been provided from the account/sales.  Signature approvals provided (if not then orders cannot be entered until proper approval is provided)
• Ensures timely and accurate order entry

• Own and manage all Sales order Maintenance that needs to be completed daily
• Direct Contact for our retail Partners

• Cancellations- changes- move ups-extensions-purchase order corrections
• UPC’s
• EDI issues and corrections
• Work with Sales and accounts for confirmations

• Reworks- Approval process, sending proper documentation to warehouse and following up that it is completed.

• Works closely with Allocators on order fulfillment process

• Follow up with Sales on pending issues

Requirements

• For Customer Service Lead: 5+ years in customer service; ideally within the apparel industry
• For Customer Service Associate, Allocations, Shipping: 2+ years in customer service; ideally within the apparel industry
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers
• Strong prioritization and time management skills with ability to delegate effectively
• Strong computer/systems knowledge including MS Office applications

Benefits

• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!
• Annual Salary $75,000 - $85,000
• The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.