GIG Logistics is hiring a

Customer Service Implant

Lagos, Nigeria
Full-Time

•    Daily accounting reporting for sales.
•    Daily tracking of shipment inflow and outflow using the Agility dashboard.
•    Daily planning of operation schedules to ensure smooth Operations including Van Routing. Interface with VFS mission heads to ensure that daily activities are carried out in line with organizational standards.
•    Sending of operations and other requests to the RM/ROC.
•    Supervise and review work plans for all designated Staff. 
•    Implement discipline amongst staff members and within the designated assigned post.
•    Manage and resolves issues especially with aggrieved customers or applicants and communicate challenges to the Regional Manager/ Team Lead.
•    Serves as a compliance officer to ensure adherence to standards and policies at the service center (e.g dress policy, professional grooming, Standard operating procedures).
•    Updating down-lines with policies and regulations as may be communicated by management.
•    Updating backlogs of shipments to meet up with scanning standards.
•    Maintaining standards of hygiene by ensuring the work environment is constantly kept in a welcoming and conducive state for customers.
•    Other duties as the exigencies of work may demand.
 

  • Minimum of HND/BSc from a government recognized tertiary institution
  • Customer-centric, tech-Savvy, young and personable
  • Evidence of mandatory NYSC scheme or Exemption Certificate.
  • Must reside around Ikeja, Ikoyi or Abuja

Job Location: Ikeja & Ikoyi
Job Type: Full-Time

Application Deadline 5PM, Friday, 15th November, 2024.

Only qualified candidates will be contacted.

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