We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America. You will be responsible for entering orders, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.
In this role, you will:
- Receive and process customer quotes and purchase order requests via phone, web, or e-mail
- Process pro-forma invoices (international orders) and blanket orders
- Understand the steps to create required customs documentation
- Gather shipment details and update customers as required.
- Answer incoming customer emails and calls to support order processing and inquiry resolution.
- Ensure transparent communication and continual follow-up regarding order status.
- Ability to problem solve and provide proactive resolutions.
- Diffuse customer complaints and provide appropriate solutions in a timely manner.
- Demonstrate a mindset that recognizes the importance of the satisfaction of our customers. Escalate issues to management in a timely fashion with an appropriate sense of urgency.
- Identify opportunities for continuous improvement to optimize the efficiency of resources
- At least 3-5 years of Customer Service background
- Experience with processing international orders
- Excellent organizational, communication, interpersonal and problem-solving skills with the ability to work effectively in teams.
- Strong attention to detail
- Proficiency in relevant software and tools:
- Microsoft 365
- Salesforce or comparable CRM
- SAP a plus
- Bilingual in English and Spanish required; Italian a plus
- Excellent communication skills, both verbal and written
- Focused on customer satisfaction.
- Ability to work independently
- Office environment, Boynton Beach, FL
- Typical hours of 8am-5pm, Monday through Friday.
Optional remote work days of Monday and Friday after conclusion of onboarding period
- Competitive salary commensurate with experience.
Full corporate benefits package, including health, dental, vision,401k and more
All your information will be kept confidential according to EEO guidelines.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
