Customer Service Executive

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

At Zego we are revolutionising our approach to Customer Services; We Listen, We Learn and We Value our customers, connecting us to steer meaningful conversations that Drive, Develop and Enhance their journey and Zego. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego’s growth.  This role is offered on a 6 months temporary basis, with a possibility of extension or a permanent position after. 

What you will be working on

• You will work through the new and existing business leads by making outbound calls to prospective customers, helping them through the sales process. 
• You will assess customers insurance needs and advice on appropriate Zego insurance products, whilst always following compliance guidelines. 
• You will ensure customer satisfaction and provide professional customer support over phone, live chat and email.
• You will maintain a positive, empathetic and professional attitude towards customers at all times and build productive trust relationships. 
• You will respond promptly to customer inquiries whilst making sure all communication is documented and logged in our internal system. 
• You will follow GDPR guidelines and processes in all communication with customers

What you will need to be successful

• You will have proven skills working within a high performing target-driven customer sales and service environment, ideally in a call centre setting. 
• You are obsessive about customer experience and act as an advocate for our customer’s needs. 
• You're able to listen to customers and be able to give advice and support. 
• You have an ability to multitask, set priorities and manage time effectively. 
• You will have a good understanding of GDPR rules and regulations and be able to use multiple systems at the same time. 
• Ideally, you will have experience in insurance or an FCA regulated business. 

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We foster a flexible approach that empowers every Zegon to perform at their best. You’ll be working completely remote, all we ask is for you to attend our team and company-wide events,we will provide a separate contribution to help pay towards travel costs.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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