1. Handling and following global clients:
Sending to clients appropriate test request form and protocols
Following clients requirements basing on their program procedure as below:
- Testing, billing issue, distribution test reports…
- Log-in to client’s IT system for updating information
Taking care of clients :
- Addressing clients’ inquiries
- For the failures of test results, explain the test procedure…
2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:
Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries
Explaining client program procedure
Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
Placing on hold, off hold samples
Explain the test requirement, related label required…
Explain testing price if any
3. Other tasks assigned by direct manager.
- 1 - 2 years in relevant positions such as customer service, sales admin in testing or B2B industries
- At least graduated from university or above, major in business administration, international business, psychology
- Advanced English in 4 skills. Other languages are an advantage.
- Soft skills: communication, negotiation, persuasion
- Able to work independent and coordinate with other teams
- Basic Microsoft office skill
- Working time: Mon-Fri (8:00am - 5:00pm)
- Allowances: Lunch
- Full salary and mandatory insurance from probation
- Adding health insurance added
- 13-month bonus
- Performance bonus: subject to performance
- Voucher on birthday, wedding and other special occasions
- Leaves: 14-16 annual leaves and 01 birthday leave
