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Customer Service Executive- AOG

Horsham, United Kingdom

Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?  Are you fanatical about delivering high levels of customer service?  Come and join AJW Group as a Customer Service Executive within our AOG team!


By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Joining AJW as a Customer Service Executive, you will be proactively developing, maintaining, and strengthening relationships with existing and new customers, to optimise their satisfaction and increase all sales opportunities.  


The shift pattern we have available within the AOG team (AOG is an aviation term for aircraft on the ground, meaning the aircraft is unable to fly), night shift 7:00 pm- 07:00 am supporting our 24/7, 365 days a year cover. You'll be the point of contact for all AOG and priority customer requirements. 


What you will be doing

  • Manage customer requirements in an efficient and timely manner
  • Provide quotes to customers, working closely with internal departments
  • Purchase items for customer requirements, and negotiate with suppliers to achieve the best cost
  • Promote efficiencies and continuous improvement for the customer journey
  • Conduct market research, ensuring that all costs are competitive 

What's in it for you?

Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.

🏠 Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.

💻 This role may be eligible for hybrid working after 3-month probation (2 days WFH).

🧑‍🤝‍🧑 Inclusive recruitment process; let us know about any reasonable adjustments needed.

🌎 AJW Group promotes diversity and equal opportunities.

📝 DBS background check may be required for successful candidates.



See for yourself what it's like to work here:-

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