Customer Service Director - Zero Click Intelligent Sourcing ( ZCIS )

Leads and supervises a team of in-bound customer service representatives.
* Provides help and advice to customers using Handicare's products or services.
* Communicates courteously with customers / dealers by telephone, email, letter and face-to-face.
* Investigates and resolves customer issues, which may be complex, long-standing or the result of CSR escalation. Handles customer complaints or any major incidents, such as reported safety issue.
* Responsible for the issuance of refunds or credits to customers.
* Analyzes statistics or other data to measure customer service levels provide to customers / dealers.
* Produces written information for customers, often involving use of computer packages and software. Writes reports, analyzing the customer service levels delivered by the organization.

MUST HAVE THE FOLLOWING BELOW

• Bachelor's Degree (B.A. / B.S.) from a four year college or university in Business Administration or related field; and
• 8 to 10 years of customer service experience
• 5 years of supervisory experience;
• or equivalent combination of education and experience.**