As a Customer Service Coordinator, you will provide clinical and administrative support services to ensure that families, staff, and visitors have a positive experience. Job duties will include answering a multi-line phone, checking in visitors, and completing clerical work as well as occasional projects. Schedule will vary as the needs change weekly. Hours will vary between 7:30am - 6pm, and may only be a few hours per day/week depending on the need.
What You'll Do:
- Greet and identify needs of visitors to ChildServe.
- Provide a positive customer service experience when interacting with families, visitors, and staff.
- Answer multi-line telephone, routing the call as appropriate
- Mail and fax distribution.
- Provide clerical support to program and partner programs, and assist with updating data, provide project support, data collection, and similar tasks.
- Provide support to visitors and families as they have questions about our safety protocol.
What You'll Need:
- High School Diploma or GED required.
- One year of clerical/administrative or customer service experience.
- Ability to communicate effectively and professionally in reading, writing, and speaking the English language.
- This position may be subject to COVID-19 safety requirements. If applicable, specific requirements will be discussed during the interview process.
Why ChildServe?
ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:
- Our work matters. We partner with families to help children with special healthcare needs live a great life.
- We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, and Iowa City areas. Many of our programs are one-of-a-kind.
- Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
- Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
- We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.
Ready to leave work every day knowing you’ve made a difference for kids and families? Let’s move Forward Together - apply today!
ChildServe is an Equal Opportunity Employer.
