1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction — including item inquiries, price negotiations, and customization requests.
Being part of the Buyer Protection team allows for a chance to collaborate with external restorers, the 1stdibs art and design research team, external experts in art and design, various internal teams, as well as both buyers and sellers on a daily frequency.
Our aim is to quickly and fairly resolve disputes related to on-platform transactions, balancing the core marketplace values, customer preference, respect for our dealers’ transaction policies, and while ensuring scalable/responsible practices that prevent 1stdibs from incurring undue financial loss.
This is a cross-disciplinary position that requires excellent organizational skills, judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations.
This position is a hybrid role, based in Wyboston, UK. Our current working days in the office are Tuesdays and Thursdays.
What you’ll do
What you’ll bring
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company’s Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.
