Job Title: Customer Service Centre Team Leader
Salary: £28,000 - £35,000 pa
Hours per week: 35 hours - flexible working options available (working between 8:00am - 6:00pm)
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.
Closing date: 22 November 2024
About the role
We are excited to welcome an enthusiastic and experienced Customer Service Team Leader to IOSH, where you'll be at the heart of an exciting transformation. In this role, you'll lead a dedicated team, ensuring exceptional service for IOSH members, membership applicants, licensed training providers, prospective providers, and delegates.
As a Team leader, you’ll inspire and motivate your team, driving innovation and releasing their full potential through coaching and development to succeed. You will hold strong resilience and feel energised by challenges and always ready to roll up your sleeves and step in to make a difference.
With your strong background in managing fast-paced contact centres, you’ll play a key role in coaching your team to deliver expert, knowledge-driven support to our customers.
Our Customer Service team has launched an exciting transformation, with initiatives designed to make our workplace fun and engaging, ranging from rewards and recognition to monthly themed events. In this pivotal role, you’ll lead the way, bringing innovation, guiding the team, and continually improving processes to ensure ongoing success
This is a key role where your contributions will be instrumental in delivering our strategic priorities and advancing our 5-year strategy, Activate 2028.
Join us and be a part of a dynamic team driving forward our customer experience.
What you'll bring
The ideal candidate will possess exceptional team management skills, be highly organised, and have experience in streamlining complex manual processes. They will be customer-focused and committed to leading their teams in delivering service excellence throughout the entire customer journey.
You will have the ability to work in a responsive and customer focused manner and be able to identify and effectively respond to the diverse needs of both internal and external customers.
You will have excellent organisation, and time management skills with proven experience in communicating complex concepts via telephone, face-to-face and in writing. Experience of successfully delivering to identified targets with minimum supervision is also a must.
To succeed in this role, the successful candidate will also have experience of supervising and motivating others evaluating work performance and providing feedback and guidance.
Essential criteria
What's in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to [email protected].
