Are you target-driven and able to handle a fast-paced environment? Join the team at Lalamove Japan and experience first-hand the thrill of disrupting the logistics industry!
As a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.
What you’ll do:
- Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel.
- Handle, investigate customer concerns and provide solutions
- Attend to enquiries, educate the customer and ensure first contact resolution
- Interact with our Driver Operations & Finance team on a regular basis
- Record details of enquiries, comments or complaints
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools
What you’ll need:
- Experience in customer service or any customer facing job field is an advantage
- Basic written and verbal communication skills in English (Above conversational level)
- Excellent written and verbal communication skills in Japanese (Full Professional Proficiency – Native Proficiency)
- Positive, customer-oriented individual with strong communication skills
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
- Willingness to work flexible shift schedules, including early mornings and public holidays
- Computer literacy; familiar with Google, spreadsheets, instant messaging
- Fresh graduates are welcome!
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:
https://www.lalamove.com/en-hk/candidate-privacy-notice
