Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Customer Service Associate is a full-time position that gives individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in ISN’s products and services. As a member of the ISN Team, candidates will be introduced to the ISNetworld system and ISN’s multi-faceted business processes. The position provides a critical link between customers, sales, business development and management. Through ISN's global customer base, you'll get exposure to a variety of countries and cultures.
Primary Duties & Responsibilities:
- Proactively service and support ISNetworld contractor/supplier clients
- Conduct training on ISN products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with CRM and ISNetworld testing
- Handle client account management functions, including invoicing and collections
Education
- Bachelor’s degree from an accredited university and/or equivalent work experience
Knowledge and Skills
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Demonstrated leadership skills
- Demonstrated personal initiative
- Proficient presentation skills
- Solid analytical and problem solving ability
- Excellent customer service orientation
- Desire to assume increasing levels of leadership responsibility
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work well in a fast-paced environment
ISN AUS Benefits*
- 100% company-paid supplemental insurance premiums for employees and dependents
- Employee assistance program
- 11% superannuation contribution
- Long-Term & Short-Term Disability Coverage
- Time Off & Paid Holidays
- 4 weeks of annual leave per year of service
- 10 days of personal leave per 12 months
- 12 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement up to $400 AUD for public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings.
