Customer Service Associate

CX Specialist - Chat, Phone & Video - Work From Home

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies. 

If you like one of the Frontier roles, and you apply, and you’re accepted, we’ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :)

About the client:

FlyFlat is a luxury travel platform specializing in discounted long-haul, international, business, and first-class tickets. Since 2017, we've provided exceptional customer service and substantial savings through innovative booking methods. Join our dynamic team and help revolutionize travel.

Role Overview:

FlyFlat is seeking a full-time Customer Service Associate to handle customer communications for booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has an advanced level of written English and at least an intermediate level of spoken English. This position is remote and operates during normal business hours for EST time. The expected monthly take-home pay for this role is $700-1200, contingent on experience and monthly profitability.

Responsibilities:

• Correspond with customers via email and chat to provide the best travel itineraries and resolve flight issues.
• Service incoming calls, messages, and emails from both direct consumers and travel agents, offering flight options and accurate pricing.
• Search for miles and points flight availability (training provided).
• Flag and escalate important customer issues to leadership.
• Complete cross-functional and customer success-specific tasks.
• Create special moments and surprise and delight experiences for FlyFlat customers.
• Share and elevate customer success stories.
• Proactively suggest customer-facing language and process improvements.

Qualifications:

• 0-3 years of experience in customer experience, customer success, or customer service.
• Excellent written communication skills.
• Customer-centric mindset.
• Ability to build relationships quickly and work cross-functionally.
• Detail-oriented with strong multitasking abilities.
• Clear explanation skills for complex topics.
• Flexibility and adaptability to a growing environment.
• Access to a distraction-free workspace with excellent internet connectivity.

Nice to have experience:

• Sabre or other GDS booking experience.
• Previous roles in the travel industry.
• International travel experience.
• Remote work experience.
• Interest and knowledge of airline or credit card loyalty programs.

Compensation: $450 per month