Customer Service Assistant at Bristol Airport

Optime Group in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.

This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.

What's on offer:

• Rate of pay: £ 11.50 per hour
• Overtime paid at £15.75
• Shift pattern: Hours may vary working.
• 2 weeks paid training provided
• Weekly pay
• Temp to Perm (performance based)

Start Dates:

• 3rd June 2024
• 1st July 2024

Key Duties:

• Greeting and checking in of passenger’s baggage for their respective flights.
• Checking passports, visa documentation and flight details.
• Offering and aiding customers’ needs.
• Direct customers to the right direction/assist if needed.
• Monitoring of baggage weights/applying extra cost if needed.
• Reconciliation of passengers at Boarding Gates

Requirements:

• Good eye for the details
• Previous customer service experiences
• Great communication and interpersonal skills
• Patient and understanding
• Flexibility in working times.
• Valid right to work in the UK
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• Successful candidates will be required to complete a basic criminal record check following interview.

Shifts Available:

30, 20, 25 or 16 hours!

Please find below an example of a shift rota:

• 30 Hours - 5 on 3 off:

Day 1: 0300-1015

Day 2: 0430-1145

Day 3: 0500-1215

Day 4: 1300-2045

Day 5: 1230-1945

• 25 Hours - 5 on 4 off:

Day 1: 0300-1010

Day 2: 0430-1110

Day 3: 1000-1710

Day 4: 1600-2200

Day 5: 1500-2100

• 20 Hours - 3 on 6 off:

Day 1: 0300-1200/ 1200-2100

Day 2: 0400-1300/ 1200-2100

Day 3: 0400-1300/ 1100-2000

• 16 Hours - 5 on 3 off:

Day 1: 0300-0700

Day 2: 0400-0800

Day 3: 1500-1900

Day 4: 1500-1900

Day 5: 1400-1830

Flexibility will be required as there are some early starts and late finishes.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.