Bluethumb is Australia's online largest art marketplace. We have offices in Adelaide & Melbourne (along with a gallery), represent thousands of artists and have sold more art in the primary market than any other organisation in Australia. This is a unique opportunity to join high growth company that is at the intersection of art and technology.
This particular role is in Customer Service. It's client facing and you'll be working with both artists and art collectors. You'll be part of a small, but experienced and highly competent team within Bluethumb and will see how the industry and business works from the front line. Customer service isn't for everyone, it is hard work, but those who are in it, understand its true value to artists, collectors and yourself as you learn how things really work; whether its assisting sales online, shipping artworks, answering questions, helping artists get the best out of their profile and interacting with our marketing and engineering team to improve and grow the business.
Day to Day Role
- Assisting with Customer enquiries (artists and buyers) via multiple channels of communication (email, phone, live chat etc.)
- Helping facilitate the E2E order process - placing, processing and shipping
- Helping maintain the smooth operation of the site and highlighting/problem solving any issues
- Working closely with a small team both face to face and remotely
- Helping to resolve customer complaints, problem solving and thinking outside the box
- Packing and shipping works from the office/gallery space when necessary
- Returns managements
- Assisting with sales and promotions on site
- Some out of hours or weekend work will be required as and when needed
Requirements
- Experience in customers service.
- Fast on the uptake with technology.
- Passionate about helping people.
- Evidence that you are either an avid user of technology or passionate about the arts.
- Bachelor degree or other relevant study.
Benefits
- Amazing company mission.
- Great opportunities for personal development.
- Flexibility in work.
- Super friendly, competent team.
- Offices in Adelaide & Melbourne that are surrounded by art.
- Incredible opportunity to be on the inside of one of Australia's most successful tech companies and the arguably the greatest success in art online this.
