SOMFY Group is hiring a

Customer Service and Supply Chain Administrator

Full-Time

A) Orders Fulfilment Management​

  • Conduct administrative tasks linked with goods movement activities such as entering sales orders into ERP system. Scheduling dispatch / deliveries to customers on time.​
  • Enter and edit order both in Accpac & Salesforce applications, including change order, credit and rebill, in accordance to Somfy policies & processes.​
  • Report customers’ backorders and to take immediate actions​
  • Prioritize and release stocks to customers on critical orders​
  • Approve credit note issuance (< = THBxxxx)​
  • Organize urgent deliveries to customers after cut-off time (for exceptional case)​

B) Order Processing & Data Management​

  • Ensure data accuracy and integrity in ERP system (data of GIT, SOH, PO, SO inclusive)​
  • Update suppliers’ shipment schedules in terms of ETD and ETA​
  • Ensure all work processes are compliant to the company’s policy and local regulatory guidelines​
  • Follow audit observations and improve operational processes​
  • Follow-up and correct pricing or configuration issues​
  • Conduct activities linked to invoice management (supplier, carrier, external storage invoices checks/validation) with Finance Dept.​

C) Logistics & Distribution Management​

  • Conduct full stock-take preparations (once every 6 months, by items/ by quantity / locations)​
  • Investigate discrepancies found from inventory record and to do inventory adjustments​
  • Goods return arrangement for products with quality issue (RMA)​
  • Perform any ad-hoc projects / duties assigned​
  • Diploma/Degree holder of Business Administration, Logistics related aspects.​
  • 5+ years relevant experiences​
  • Good communication skills in both spoken & written English​
  • A good team player, effective communication and interpersonal skills and able to work with people from diverse culture ​
  • Responsible, well organized with a strong work ethic and positive attitude​
  • Highly self-motivated individual who can work independently and with minimal supervision​
  • Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.​
  • Strong PC skills especially MS WORD, EXCEL, POWERPOINT and familiar with MS Outlook and Office Applications, Knowledge of ERP (e.g. SAP/Oracle is a plus)​

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

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