The Company
At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors. Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution.
We specifically focus on self-storage projects capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 5000 fastest-growing private companies in America and in 2023 we were #13 in Denver Business Journals list of top places to work.
Mission
As the Customer Service and Sales Specialist, you will provide superior customer service, drive sales, and ensure seamless customer experiences. You will interact with customers through various channels—phone, email, chat, and virtual meetings—addressing inquiries, resolving complaints, following up on leads, and handling point-of-sale interactions.
Requirements
Main Responsibilities
- Engage with customers via phone, email, chat, and in-person to provide product/service support
- Handle inquiries, complaints, and provide resolutions in 10 seconds or less
- Maintain and update customer accounts and interaction records with x% accuracy
- Contact customers regarding account balances and necessary follow-ups to contribute to AR goals of X%
- Provide exceptional support to current tenants to ensure continued patronage and revenue stability.
- Forward complex issues to relevant specialists when necessary.
- Manage and convert leads to drive move-ins through phone and virtual interactions, contributing to the company’s conversion goal of X%.
- Ensure compliance with mandatory monthly fees and insurance plans.
- Drive upselling opportunities by presenting protection plans and other value-added services.
- Achieve 75%+ conversion rate for autopay plans and customer protection offerings.
- Consistently gather feedback and obtain at least 50+ positive Google reviews per month
- Maintain organized lead accounts and ensure prompt responses to inquiries.
- Collaborate with the team to meet monthly revenue targets and customer satisfaction goals.
- Perform other related duties as assigned.
Competencies
- Customer Focus: Ability to build rapport and deliver personalized solutions.
- Communication: Excellent verbal and written communication skills, including active listening and empathy.
- Sales Acumen: Strong knowledge of sales techniques (e.g., prospecting, lead conversion, upselling).
- Resilience: Ability to handle rejection and maintain motivation toward achieving sales goals.
- Product Knowledge: In-depth understanding of company offerings, pricing, and promotions.
- Tech Proficiency: Familiarity with computer systems and the ability to learn new software tools efficiently
Qualifications
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- Previous experience in sales, retail, or customer service is highly preferred.
- Strong interpersonal and problem-solving skills.
- Availability to work some weekends as required
Benefits
- Competitive Full Time Base Salary: $40,000 - $45,000 annually.
- Comprehensive benefits including 401k with company matching.
- Access to company profit sharing.
- Access to company carried interest program.
- Wellness benefits include company paid health, vision, dental, short-term disability, and life insurance.
- In house performance coaching.
- Reimbursements for phone, transportation, and entertainment, and more through an innovative cafeteria benefits plan.
