• Deliver outstanding customer support and customer care to our clients
• Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, responsible gambling, and general terms and conditions)
• Use a professional and friendly approach in assisting with queries
• Be empowered to resolve any customer issue
• Follow our company's procedures and keep up with the standards
• Meet predetermined personal and team targets
• Keep the job knowledge up to date
• Fluent Arabic
• Availability to work on shifts, including late hours
• Experience in online customer support is desirable but not mandatory
• Strong computer literacy
• Excellent communication and multitasking skills
• A team player who is open to sharing knowledge and supporting colleagues
• Motivation for achieving preset goals and targets
We are here to offer you:
• Competitive salary and remuneration package
• Hybrid work model after 3 months of onboarding
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• Monthly food allowance
• Monthly utility allowance
• Taxi vouchers
• Wellness allowance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events
We offer an extensive training program, which prepares our newcomers for their line of work. Encouraging the personal and professional development of our team members is of key importance to us. Not only will you be able to strengthen skills such as communication, the ability to build rapport, multitask, and deliver the best customer experience but also have opportunities for horizontal and vertical growth within the company!
If this job opportunity is interesting to you, please apply with your CV in English.
All applications will be treated with strict confidentiality.
