As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.
Working schedule: Monday- Friday: 7am to 3pm
To be successful in this role you’ll have:
Customer Focus
- Greet all visitors to facility in a timely, courteous, and professional manner.
- Work with internal teams around the country to deliver a seamless customer experience.
- Provide accurate advice and guidance on customer service requests and incidents.
Concierge
- Take telephone calls to facility from both internal and external customers.
- Assist with coordination of customer and company events and activities at facility.
- Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
- Conduct audits of critical facility stock and replenish levels as required on:
Support
- Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
- Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
- Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.
Your proven commercial experience will see you bringing:
- Excellent customer service skills, both over-the-phone and face-to-face
- Highly developed interpersonal skills and communication skills, both written and verbal
- Well presented with a professional and efficient manner
- Strong time management skills with the ability to multitask
- Ability to work independently; be proactive, organised, and diligent
- Well-developed computer skills including MS Office Suite skills
- High attention to detail and accuracy, methodical, and task oriented
- Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance
What you bring:
- Minimum of two years customer service experience preferred
- Previous experience working within a service desk, call centre, or concierge environment (desirable)
- Previous experience using ticketing/service management systems (desirable)
This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success
- Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
- Join an inclusive, diverse and values-driven working culture
- Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
