Customer Service Agent

Let's start with the role

It is all about communication. The Customer Service department suggests the only touchpoint for our customers who want to communicate with us. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. Our Customer Service department is the front line of our services and suggests one of our great strengths. 

• Receive customer questions, complaints, and comments (email, phone, live chat);
• Treat customers with respect and do whatever you can, within company policies, to make sure
  customers are satisfied with their purchases;
• Respond quickly and efficiently to the customer via email or phone;
• Internal communication with other departments, following pending issues related to customer's
  requests;
• Always be updated with the company's product, promos, policy and changes as required;
• Update customer database;
• Collaborate with team/shift leader & colleagues.

What you’ll bring

• Advanced communication skills;
• Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate;
• Written expression: the ability to communicate information and data in writing so others will understand;
• Service orientation: Actively looking for ways to help customers;
• Good skills in computer & MS Office / G Suite;
• Relevant working experience, such as prior customer service roles, is essential.
• Ability to work in shifts;
• Fluency in Spanish and a good command of English to communicate effectively.