We are Kaizen Gaming
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 16 markets with 2 brands, Betano & Stoiximan.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?
Let's start with the role
It is all about communication. The Customer Service department suggests the primary touchpoint for our customers who want to communicate with us. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. Our Customer Service team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.
As a Customer Service Agent you will:
- Receive customer questions, complaints, and comments and be responsible for the quick and efficient response to the customer via multiple communication channels;
- Act as the first line of defense and escalation, for all customer issues and inquiries;
- Build sustainable relationships and trust with customers through open and interactive communication;
- Τreat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided;
- Communicate internally with other departments, following up on pending issues related to customer's requests.
Based on your unique skills & experience you will have the option to focus in one of the following:
- Written communication: Live-chat, email, and social media
- Inbound Call Center: Phone communication
What you'll bring
- Great communication skills;
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding appropriately;
- Service Orientation: Actively looking for ways to help customers;
- Good PC skills and MS Office / G Suite;
- Fluent knowledge of the Greek language and good command of English;
- Previous experience in online CS will be considered a plus;
- Availability to work in shifts (24/7), including weekends and holidays.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay and bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
- ✈️ "Brain Gain" relocation bonus for Greek expats
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