Customer Service Agent (German Speaker) - €3.000 signing bonus

• Handles incoming calls or inquiries from clients: by email, chat or phone;
• Assists customers effectively by solving problems;
• Provides customer additional information or explains services;
• Discusses products offered and ensures customer satisfaction;
• Tactfully handles confrontational or stressful interactions with the public;
• Completes supporting paperwork and data entry as required;
• Accurately captures customer information;
• Creates and maintains service reports.

• C2 or Native level of written and verbal communication skills in: German
• Good command of English (B2 Level); 
• Minimum: High School Diploma;
• Proficient in using computers (Windows, MS Office, and other common software); 
• Excellent communication skills and a customer-centric mindset;
• Flexible and quick learner, able to adapt continuously;
• Ability to multitask;
• Ability to tactfully handle stressful and diffic

We offer:

• Signing Bonus up to 3000€;
• Work Location: Lisbon;
• International career in a multicultural environment;
• Training and familiarization phase;
• Opportunity to grow in a multinational company;
• Accommodation in a shared apartment;
• Refund of initial flight expenses;
• Free annual flight to the homeland;
• Health Insurance since day one in the company;
• Free Portuguese language courses, surfing, soft trekking, and much more.