What You’ll be Doing As Shift Customer Service Advisor
As a Shift Customer Service Advisor within our Customer Excellence Teams, you’ll become an expert across our dedicated Call Receipt, Dispatch, CES and Telecare customer service teams. Handling inbound calls and email request from our customers in the UK and Ireland, meaning no two days will be the same. With full training you’ll always strive to provide the best customer service experience to all internal and external customers. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped…With professional warmth and patience.
WORKING HOURS: 42 hours per week - Working 4 shifts followed by 4 shifts off as follows: Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off
What We Would Like You To Bring
This is a shift working position and you should be looking to commit to these hours on a permanent basis. We will offer you full training to support all of our teams across our customer excellence department. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer’, every time you answer a call.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £29,981.95 per annum including shift allowance
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