Customer Service Advisor

The Collecting Group is a true disruptor, offering high-quality ‘curated collectibles’ from around the globe, curated by specialists in their subject matter. It has headquarters in London, and offices in Munich, Sydney and Stockholm, as well as a strategic partnership in the UAE.

Collecting Cars, which launched in 2019, offers buyers and sellers a new way to transact online. It enables a much faster route to market than traditional auctions as well as dramatically reducing the costs involved, charging zero fees to the seller.

Launched in 2021 with the same principles of ‘lean’ auctions that are fast to list and sell, the Watch Collecting platform brought new energy to this enthusiast market.

The Collecting Group is now a team of 100+ around the world and we have exciting growth plans with new product extensions and new market entry ambitions.

Our growth is dependent on uniting skilled talent and innovative technology to deliver the best service for our users, and we are always looking for forward thinking, diligent and motivated individuals to join us.

The opportunity
You'll be joining our scale up journey as a Global Client Services Advisor, where you'll work closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally and internationally, whilst helping us continue to shape and mature our support capabilities.

With your prior experience in a customer facing role, you’ll have a focus on assisting our customers with their enquiries both pre and post auction, whilst playing a crucial role in identifying improvements in our processes and identifying sales opportunities with clients to maintain customer retention.

Requirements

• Customer service: you’ve ideally worked in a client services or customer service position previously
• Problem-solving: you like to analyse problems and come up with innovative solutions. Identify areas for improvement and suggest changes to enhance our products and improve how we deliver services
• Collaboration: work collaboratively and communicate effectively with all team members, including working alongside sales teams and the wider business
• Adaptability: you’re comfortable in a fast-paced start-up environment and able to maintain a high-level of quality
• Attention to detail: you’re detail-oriented and able to catch issues early on
• Passion: for great customer outcomes
• An interest in both Cars and Watches whilst not mandatory, is highly desirable
• Fluency in either Italian, German, Swedish, Dutch, French, Cantonese or Mandarin would be highly advantageous

Benefits

• A competitive salary package
• The best equipment to ensure you can do your job effectively.
• The opportunity to attend amazing automotive and watch events
• Company pension contribution
• Private medical insurance for you and your family
• 25 days holiday
  

This role is based at our Parsons Green office in London (Mon - Fri) - current UK working rights are required.