Location: Wrexham, UK
Full time 37.5 hours a week
Service details:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
Our core function is to verify and resolve grant applications against set criteria
We help customers over the phone, online and by email.
The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
Process emergency payments and individual assistance grant applications.
Managing and processing data in a fast-paced office environment.
Accurate data recording.
Liaise with applicants to process information into the DAF solution.
Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
Work as part of the team in achieving targets set by the Service Manager.
Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
Act as a key deliverer of the DAF contract.
We are proud of the benefits we offer employees of NEC Software Solutions
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.