We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
📈Check out the development opportunities in the Customer Operations team.
🏢This is an office based role, the Customer Operations team work from our Cardiff City Centre Office.
What You’ll Be Doing
You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. Most importantly, you’ll be able to listen to our customers and understand from them how we can build a better business.
✨Servicing our customers via phone, emails and chat during the night shifts
✨Helping customers with everything related to their account
✨Proactively working to improve points of friction for customers
✨Working in your team to make sure that customers get connected instantly
✨Identifying our vulnerable customers and ensuring they get the right support
Shifts
You’ll be joining our core customer service team. Working Monday-Saturday (1 Saturday in every 5 weeks) Between the hours of 8am-8pm. Shift patterns are:
⏰Week 1:8am-4:30pm
⏰Week 2: 8am-4:30pm
⏰Week 3: 9am-5:30pm
⏰Week 4: 9am-5:30pm
⏰Week 5: 11:30am-8pm
We’re Looking For
✨Customer service experience
✨You have a genuine passion for customers, and creating the best experience possible
✨You’re highly empathetic, with a high degree of emotional intelligence and human understanding
✨You thrive in a fast paced, innovative business environment
✨You have great English and are fully computer literate
✨Are good at explaining things, solving tricky problems and listening
Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
💷 Salary £24,000 + monthly bonuses
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Other Useful Info
🤝Interview Process:
🤝First stage: 15 minute intro call with a member of the team (Phone call)
🤝Final stage: Attend an assessment day either Tuesday 15th October, 3pm-7pm (In person)
🤝Start date will be 4th November
Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email [email protected] if you have any questions.
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
