Customer SDR I

Please note, this position is hybrid and will require the ideal candidate to be onsite at our Chicago office two days a week. 

How you can help make a better world of work:

This individual will drive qualified pipeline opportunities through frontline inbound and outbound activity within our existing customer accounts - amplifying the work of over 100 million people with existing Culture Amp customers. Customer SDRs look across all segments of our Customer Base (from Emerging to Enterprise), serve as brand ambassadors within the Customers journey, and build on the foundation for the experience with Culture Amp.

As one of the members of this business-critical team, you will:

• Work in partnership with our Account Managers, Marketing and SDR Leaders to plan & deliver agreed engagement with our existing customer accounts to drive expansion of our existing customer use of our Culture Amp products
• Respond promptly and appropriately to all inbound inquiries made by our existing customers via our website through form fills, events, and phone calls. Demo requests must be responded to within one hour
• Identify and research the right existing customer accounts to engage with, incorporating daily review of major changes within assigned accounts via strategic tools (i.e LinkedIn Sales Navigator, 6Sense)
• Incorporate a variety of outreach tactics and own the innovation of new methods, and generate interest to engage with our existing customers. You will answer their questions, handle common top of funnel (“TOFU”) objectives, and drive interest with Culture Amp. Utilizing phone calls, emails, videos, and social media outreach
• Review and analyze activity metrics to consistently reach your goals. Regularly review Outreach sequence specific content and adjust accordingly
• Effectively qualify existing customer account interest that could be great expansion opportunities using the company qualification process. 
• With effective time management, you balance inbound and outbound outreach and territory/segment-based strategy in partnership with Account Manager & Marketing direction. You refine your tactics weekly, review your strategy quarterly, and align your activities to the activity calendars of other departments as appropriate (e.g. Marketing).
• Conduct research on what's going on at the existing customers & markets you are targeting: HR news/trends, and develop an understanding of how micro and macro events affect our customers, their organization, their people - and position how Culture Amp can help
• Collaborate closely with stakeholders such as marketing and sales, creating alignment to drive customer success and longevity 
• The Key Performance Indicator (KPI) creates pipeline opportunities. 

You are: 

• 1-3 years of experience in sales or sales development, preferably in a B2B environment
• Excellent verbal and written communication skills with strong phone presence and ability to conduct cold calls
• Time management and organizational skills
• Self-motivated, resilient and results-driven
• Quick learner and adaptable to new technologies and processes
• A team player with a positive attitude - with experience in working in close partnership with Sales & Marketing
• Proficiency using SDR tools such as Salesforce, Outreach, 6Sense, Chili Piper, LinkedIn, GSuite